cv998 Privacy Policy

1 Introduction and Scope

cv998 ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We are always committed to protecting our users' privacy. This privacy policy explains how we collect, use, store, and protect your personal information.

When you visit cv998.cam, create an account, use our services, or contact us, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our terms and conditions.

We may update this privacy policy from time to time. When changes are made, we will publish a notice on the website and update the "Last Updated" date at the top of the policy. We recommend visiting this page regularly.

2 Information We Collect

2.1 — Information You Provide Directly

When you register on cv998 or use our services, we may collect the following information:

• Full name, date of birth, and national ID number (for age verification)
• Valid email address and contact details
• Login credentials (username and encrypted password)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing purposes only)
• Documents required for account verification (such as a copy of your national ID or passport)
• Any information you provide when you contact us

2.2 — Automatically Collected Information

When you use our platform, some information may be collected automatically:

• IP address and device type (mobile, desktop, etc.)
• Browser type and operating system information
• Data collected through cookies and similar tracking technologies
• Statistics on page visits, session duration, and user behavior
• Transaction history and gaming activity records
• Login time, date, and device fingerprint

2.3 — Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay), or data from identity verification services. This information helps us keep your account secure.

3 How We Use Your Information

cv998 uses your personal information for the following legitimate purposes:

3.1 — Account Management and Service Delivery

• Creating, verifying, and managing your account
• Confirming your age (services are for users aged 21+ only)
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, promotions, and VIP benefits
• Providing gaming services and technical support

3.2 — Security and Fraud Prevention

• Detecting unauthorized access, fraud, and suspicious activity
• Meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
• Preventing multiple accounts or misuse
• Ensuring the overall security of the platform

3.3 — Communication and Customer Support

• Responding to your requests, complaints, and support tickets
• Sending important account notifications and updates
• Providing information about promotional offers and bonuses where applicable

3.4 — Responsible Gaming

We monitor your gaming behavior to identify potentially problematic gaming patterns and provide the necessary support. This is an important part of our responsible gaming policy.

4 Data Storage and Security

4.1 — Encryption and Protection

cv998 uses industry-standard security measures to keep your information safe. SSL encryption technology is active on our platform, protecting all data transmitted between you and our servers. Passwords are always stored in encrypted form — even our staff can never view your password.

We conduct regular security audits and maintain the latest cybersecurity standards. Unauthorized access detection technology is active on our systems.

4.2 — Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. After an account is closed, we may retain information for as long as necessary to meet legal obligations, resolve disputes, and enforce our agreements.

4.3 — Data Breach Notification

If a data breach occurs and it creates a significant risk to your information, we will notify the affected users within a reasonable time. The notification will be sent to your registered email address.

5 Data Sharing and Third Parties

cv998 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions through payment services such as bKash, Nagad, Rocket, and Upay is shared.
• Identity Verification: As part of the KYC process, necessary information may be shared with trusted verification service providers.
• Legal Obligations: Information may be disclosed in accordance with the law upon a court order or a valid request from a government authority.
• Technology Partners: Technology partners who assist in operating our services may process a limited amount of data under strict confidentiality agreements.
• Business Transfers: In the event of a company merger or acquisition, information may be transferred, but users will be informed in advance.

6 Cookies and Tracking Technologies

cv998 uses cookies and similar tracking technologies on its website. These help improve your browsing experience, remember your preferences, and analyze platform statistics.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytical Cookies: Used to understand which parts of the site are used most — this helps us improve our services.

While you have the option to disable cookies through your browser settings, disabling some cookies may limit the functionality of the platform.

7 Your Rights

As a user of cv998, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information in your profile.
• Right to Deletion: You may request deletion of your information where consistent with legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with how we process your data, you may file a complaint with the relevant authority.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

8 Protection of Minors

cv998 takes the protection of minors' privacy very seriously. Our services are for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

We complete an age verification process at registration. If we become aware of an account belonging to a minor, that account will be closed immediately and the related information will be deleted. If you find out that a minor has registered on our platform, please notify our support team.

9 International Data Transfers

Our servers and data processing facilities may be located in Bangladesh and other countries. When your information is transferred internationally, we ensure it is covered by a high standard of protection.

For transfers of data to third countries, we ensure appropriate contractual safeguards so that your personal information remains protected in a manner consistent with this privacy policy.

10 Policy Changes and Updates

cv998 reserves the right to review and update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and provide a specific notice on the website.

Continued use of our platform after any changes will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly. If you object to any change, please contact us or you may close your account.

11 Other Important Links

Our privacy policy should be read together with our other legal documents. Please see the pages below for more information:

• Terms and Conditions — Full terms of service use
• Responsible Gaming — Safe gaming practices and self-limitation tools
• FAQ — Answers to common questions
• About Us — Learn more about cv998